S. No FAQ

Yes, it is safe to access utility services via the application. We ensure to provide maximum level of security and confidentiality of user’s data.

To register, click ‘Register’ on the pre-login page and provide all mandatory information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.

Note: You will only have 24 hours to confirm your registration by clicking on the activation link in your email.

In mobile, navigate to ‘Login Help’ on your landing page and in web portal click ‘My Account’

To recover a forgotten password:

1) Click on ‘Forgot Password’ if the account is already registered.
2) Enter your registered Email and click on ‘Submit’ button to proceed.
3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with a conformation link to reset the password.
4) Enter the security answers provided at the time of registration and click ‘Next’.
5) Once you click on ‘Next’ button, ‘New Password’ and ‘Confirm Password’ fields are displayed for the user to reset his password.

To recover a forgotten Username:

1) Click on ‘Forgot Username’ to recover a forgotten Username.
2) Enter your registered Email and click ‘Submit’ button to recover the Username.
3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with the Username.

Other signing in problems:

Click on ‘Problems in Sign In’ to connect with the user service via email for any issue related to signing in.

Your IP is blocked, in case you submit invalid details beyond the authentication limit while registration, login, adding account to existing profile, resetting password and changing the password.

Click My Account module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Mobile Number, Alternate Number, Email, Alternate email, Security Questions/Answers and Mailing Address.

Navigate to My Account module. Using the ‘Edit’ icon user can update the mailing address.

Navigate to ‘Settings’ in My Account module. You can choose multiple notification preferences for connect me, billing, and service related notifications. You can also select the type of notification which are Email, Push and Text.

Upon successful login, you will see ‘About My Home’ screen display where you can provide your home related information for the registered account/property. Same information can be updated by visiting ‘About My Home’ tab in My Account module.

Keeping your personal information confidential and secure is the top priority for us. We have developed security procedures and policies to safeguard and protect your personal information. The user name and password you use to login are unique identifiers that only you know. As long as you don't share this information with others, your information is secure in the application.

Once your monthly bill is generated, you can view your bill online.

Yes, you will be notified when the bill is due.

Yes. Navigate to ‘Payment Location’ on dashboard for the list and map view of the utility’s bill payment locations. The locations are displayed based on your GPS coordinates to provide convenience. You can also use the ‘City’ filter to view payment locations of the selected city.

Navigate to the ‘Billing queries’ on the Billing module. When you click on ‘Billing Queries’ tab, you will be redirected to Connect Me module. This will allow you to send email request for billing/ payment related queries.

Navigate to the Usage module on the dashboard. Usage module provides graphs and charts illustrating consumption and historical comparisons. This module by default displays customers’ consumption for different time ranges.

Your account information is confidential. Usage data and premise information is accessible by only your current Service Provider.

Yes, if you are a registered user with Moulton Niguel Water District, you are eligible to enroll for rebates and programs.

Moulton Niguel Water District provides several water efficiency incentives to residential and commercial customers. Please visit http://www.socalwatersmart.com to view our rebates and to calculate your incentive.

Navigate to Service module on the dashboard. Service module provides you the ability to enter and log service requests that includes move-in, move-out, service transfer etc.

‘Schedule Date’ for the service request automatically defaults to the next business day. Navigate to the Service module. This section provides the option to update scheduled date. You can only select a future business day from the date picker as ‘Schedule Date’.

Yes, you can apply for multiple services at the same property address.

Navigate to Notification module. Your email notifications received from Moulton Niguel Water District regarding any updates or information can be accessed from here. You can also respond to the messages directly from Notification module thus enabling a real time two way communication with Moulton Niguel Water District.