Yes, it is safe to access utility services via the application. We ensure to provide maximum level of security and confidentiality of user’s data.
To register, click ‘Register’ on the pre-login page and provide all mandatory information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.
Note: You will only have 24 hours to confirm your registration by clicking on the activation link in your email.
In mobile, navigate to ‘Login Help’ on your landing page and in web portal click ‘My Account’
To recover a forgotten password:
1) Click on ‘Forgot Password’ if the account is already registered.
2) Enter your registered Email ID and click on ‘Submit’ button to proceed.
3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with a conformation link to reset the password.
4) Enter the security answers provided at the time of registration and click ‘Next’. 5) Once you click on ‘Next’ button, ‘New Password’ and ‘Confirm Password’ fields are displayed for the user to reset his password.
To recover a forgotten Username:
1) Click on ‘Forgot Username’ to recover a forgotten Username.
2) Enter your registered Email ID and click ‘Submit’ button to recover the Username.
3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with the User ID.
Other signing in problems:
Click on ‘Problems in Sign In’ to connect with the user service via email for any issue related to signing in.
Your IP is blocked, in case you submit invalid details beyond the authentication limit while registration, login, adding account to existing profile, resetting password and changing the password.
Click My Account module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Mobile Number, Alternate Number, Email ID, Alternate email ID, Security Questions/Answers and Mailing Address.
Navigate to My Account module. Using the ‘Edit’ icon user can update the mailing address.
Navigate to ‘Settings’ in My Account module. You can choose multiple notification preferences for connect me, billing, and service related notifications. You can also select the type of notification which are Email, Push and Text.
Upon successful login, you will see ‘About My Home’ screen display where you can provide your home related information for the registered account/property. Same information can be updated by visiting ‘About My Home’ tab in My Account module.
Keeping your personal information confidential and secure is the top priority for us. We have developed security procedures and policies to safeguard and protect your personal information. The user name and password you use to login are unique identifiers that only you know. As long as you don't share this information with others, your information is secure in the application.
Once your monthly bill is generated, you can view your bill online.