S. No. FAQs

1.Is it safe to access my account via the Customer Portal?

Yes, it is safe to access your account via the Customer Portal. We maintain the highest levels of security and confidentiality of your customer data.

2.How do I register and activate my account?

To register, click ‘Register’ on the pre-login page and provide all mandatory information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.

Note: You will only have 24 hours to confirm your registration by clicking on the activation link in your email.

3.What should I do if I forgot my password?

To reset your password:

1) Click on ‘Forgot Password’.
2) Enter your registered Email Address and Account Number then click ‘Submit’.
3) Once you click ‘Submit’, an automatically generated email will be sent to your email address along with a conformation link to reset the password.  Be sure to check your junk/spam folder if you haven't received the email.
4) After clicking the link in the email, you will be directed to a page with ‘New Password’ and ‘Confirm Password’ fields you to reset you password.

4.What should I do if I forgot my username?

To recover a forgotten username:

1) Click on ‘Forgot Username’.

2) Enter your registered Email Address and Account Number and click ‘Submit’.

3) Once you click ‘Submit’, an automatically generated email containing your username will be sent to your email address. 

5.What should I do if I face issues while logging in?

Click on "Problems Signing In" to connect with the Customer service via email for any issue related to signing in.

6.My IP address gets blocked. Why?

Your IP is blocked, if you submit invalid details beyond the authentication limit during registration, login, adding account to existing profile, resetting password and changing the password.  For assistance, contact customer service at 949-831-2500 or via email through "Problems Signing In".

7.How do I update my account information?

Click My Account  module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Mobile Number, Alternate Number, Email ID, and Alternate email ID.

8.I want my bill to be sent to another mailing address. What do I need to do?

On the dashboard, select "Connect Me" and send an email to update the mailing address or call 949-831-2500 for assistance during business hours.

9.How do I set my Notification Preferences?

Navigate to ‘Notification Preferences' in My Account module. You can choose Email notification preferences for Connect Me, Billing, Service related notifications and Leak Alerts.

10.How secure is an e-bill?

Keeping your personal information confidential and secure is the top priority for us. We have developed security procedures and policies to safeguard and protect your personal information. The user name and password you use to login are unique identifiers that only you know. As long as you don't share this information with others, your information is secure in the Customer Portal.

11.When can I begin viewing my bills online?

Once your monthly bill is generated, you can view your bill online.

12.Will I be notified when the bill is due?

Yes, you will be notified when the bill is due.

13.Can I make payments in person?

Yes. Navigate to ‘Payment Location’ on dashboard for the list and map view of the utility’s bill payment location. The location is displayed based on your GPS coordinates to provide convenience. 

14.What happens if I have a question about a bill or a specific charge on a bill?

Navigate to the ‘Billing queries’ on the Billing module. When you click on ‘Billing Queries’ tab, you will be redirected to Connect Me module. This will allow you to send email request for billing/ payment related queries.

15.Where can I find my Usage related details?

Navigate to the Usage module on the dashboard. Usage module provides graphs and charts illustrating consumption and historical comparisons. This module by default displays customers’ consumption for different time ranges.

16.Who else can access my usage data and service address information?

Your account information is confidential. Usage data and service address information is accessible by only your current Service Provider.

17.Am I eligible to register for my utility rebates and programs?

18.What are the incentives for implementing water efficiency improvements?

19.How do I Start or Stop my service?

Select the Service Turn On/Off module on the dashboard. This module provides you the ability to enter and log service requests that includes starting or stopping service.  If you wish to transfer service from one property to another in the MNWD service area, please complete a stop service request for your old address and a start service request for your new address.  Please note, MNWD requires one business day notice in order to start or stop your water service.

20.How can I update the scheduled date of my service request?

‘Schedule Date’ for the service request automatically defaults to the next business day. Navigate to the Service module. This section provides the option to update scheduled date. You can only select a future business day from the date picker as ‘Schedule Date’.

21.How can I track the email notifications received from Moulton Niguel Water District?

Navigate to Notification module. Your email notifications received from Moulton Niguel Water District regarding any updates or information can be accessed from here. You can also respond to the messages directly from Notification module thus enabling a two way communication with Moulton Niguel Water District.

22.What zipcode do I enter when I enroll if my billing zipcode is different from my service address zipcode

Please enroll with your Service Address Zipcode.

23.Why am I unable to view hourly or daily water usage?

You are unable to view hourly or daily usage reporting, as the District is currently transitioning to Smart Meter technology. Once your meter is converted, your first Smart Meter hourly usage data is typically available by the end of the next full Billing cycle. Please continue to check back.

24.What does it mean when I get a leak alert notification?

Once your meter is converted to Smart Meter technology, you can opt into receive a leak alert via My Account, Notification Preferences. This will notify you, if your meter detects 12+ hours of continuous water flow over a 24 hour period.